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Return and Refund Policy

Online Return Policy

Effective as of: August 8, 2023

  1. RETURNS & EXCHANGES: For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at [email protected] to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 30 business days for your refund to be processed once we receive your return or exchange.
  2. RETURN SHIPPING: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
  3. ELIGIBLE ITEMS: The following items: Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  4. CONDITION OF ITEMS: Items may be in any condition.
  5. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  6. OTHER TERMS AND CONDITIONS: Please contact the V.E.T. by email to discuss individual needs for refunds on annual sponsorships, donations, and booth fees. All refunds, adjustments, and/or alterations to sponsorships, donations, and booth fees will be considered on an individual level by the board members.

If you have any questions about this return policy, please contact us at [email protected]

In-Store Return Policy

Effective as of: August 8, 2023

  1. RETURNS & EXCHANGES: For items purchased in-store, returns and exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.
  2. ELIGIBLE ITEMS: The following items: Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  3. CONDITION OF ITEMS: Items may be in any condition.
  4. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  5. OTHER TERMS AND CONDITIONS: Please contact the V.E.T. by email to discuss individual needs for refunds on annual sponsorships, donations, and booth fees. All refunds, adjustments, and/or alterations to sponsorships, donations, and booth fees will be considered on an individual level by the board members.

Rosslyn Biggs, DVM

Biography

Dr. Rosslyn Biggs was raised in Oklahoma as part of a farming and ranching family. She attended Oklahoma State University where she completed a bachelor’s of science degree in Agricultural Economics in 2001. Dr. Biggs graduated from Oklahoma State University College of Veterinary Medicine in 2004 becoming a second-generation veterinarian.

Upon graduation she spent three years as a mixed animal practitioner in Chickasha, Oklahoma. She joined USDA APHIS Veterinary Services in 2007 as a Field Veterinary Medical Officer. In 2015, Dr. Biggs joined the APHIS VS Veterinary Export Trade Services as Assistant Veterinarian In Charge managing international exports of live animals and animal products in Texas, Oklahoma, Louisiana, Mississippi, Arkansas and Missouri.

Dr. Biggs made the move to Oklahoma State University as an assistant clinical professor in summer of 2019. She currently serves as Director for the Center for Rural Veterinary Medicine and Director of Continuing Education for the College of Veterinary Medicine and Beef Cattle Specialist for Oklahoma Cooperative Extension Service. Her professional interests include rural veterinary issues, biosecurity, disease traceability, veterinary personal development/team dynamics, and beef cattle production. She and her husband also maintains 180 Consulting focused on animal health, veterinary, and legal expertise. She and her husband have two girls and are actively involved in the family farming and ranching operations. They stand four stallions and maintain a small group of embryo donors and recipient mares.