Return and Refund Policy

Online Return Policy

Effective as of: August 8, 2023

  1. RETURNS & EXCHANGES: For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at [email protected] to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 30 business days for your refund to be processed once we receive your return or exchange.
  2. RETURN SHIPPING: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
  3. ELIGIBLE ITEMS: The following items: Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  4. CONDITION OF ITEMS: Items may be in any condition.
  5. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  6. OTHER TERMS AND CONDITIONS: Please contact the V.E.T. by email to discuss individual needs for refunds on annual sponsorships, donations, and booth fees. All refunds, adjustments, and/or alterations to sponsorships, donations, and booth fees will be considered on an individual level by the board members.

If you have any questions about this return policy, please contact us at [email protected]

 

In-Store Return Policy

Effective as of: August 8, 2023

  1. RETURNS & EXCHANGES: For items purchased in-store, returns and exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.
  2. ELIGIBLE ITEMS: The following items: Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  3. CONDITION OF ITEMS: Items may be in any condition.
  4. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  5. OTHER TERMS AND CONDITIONS: Please contact the V.E.T. by email to discuss individual needs for refunds on annual sponsorships, donations, and booth fees. All refunds, adjustments, and/or alterations to sponsorships, donations, and booth fees will be considered on an individual level by the board members.